Client Success Specialist with 4+ years of technical support experience serving both enterprise and solo business clients. Licensed private pilot with instrument rating.
I am a Client Success Specialist with over 4 years of technical support experience. I've successfully managed 10,000+ customer interactions while maintaining high quality standards. My background includes troubleshooting, team leadership, and cross-functional collaboration. I have experience with Python, HTML/CSS, JavaScript, Node.js, Express, C, C++, Unity Game Engine, gRPC, Protobuf, and AWS.
Previously, I worked at IBM as a Help Desk Technician where I supported technical solutions for US Government clients and was selected for the Quality Assurance team. Before that, I served as a Supervising Trainer at FedEx, implementing cross-training initiatives that improved team flexibility and efficiency.
I'm currently pursuing my Master's degree in Computer Science at Georgia Tech while working full-time. Outside of my professional work, I am a licensed private pilot with an instrument rating. I enjoy building games, tools, and software. I'm passionate about video games, continuous learning, and connecting with passionate people.
Download ResumeClient Success Specialist | December 2023 - Present
Help Desk Technician | December 2021 - September 2023
Supervising Trainer | July 2020 - April 2021
Developed a distributed file system using C++, gRPC, and protobuf to support concurrent requests from many clients. This project demonstrates advanced systems programming skills and understanding of distributed computing concepts, including file synchronization, concurrent access control, and network protocols.
Built a full-stack adoption center web application that connects pets with potential adopters. The application features user authentication, pet profiles, adoption requests, and an admin dashboard. In addition, it has a working reporting system to process and display various company reports.
Developed a comprehensive script toolkit featuring auto-clicking and image recognition capabilities specifically designed for video game automation. This solution streamlined repetitive gaming tasks and improved operational efficiency through intelligent pattern recognition and automated responses.
Created an engaging local-multiplayer game using the Unity engine. This project showcased proficiency in game development, C# programming, and user experience design. The game features interactive wizard gameplay mechanics with player versus player environments.